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Terms and Conditions

These Terms and Conditions shall apply to all contracts entered into by Jewels and Glamour (“Jewels and Glamour”, “we” or “us”) . By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

Contract for sale

The advertising of products on this site is an ‘invitation to treat’. That means your order is an offer, not a contract of sale between you and ‘Jewels and Glamour’, so prices and stock availability won’t be contractually confirmed until you receive the ‘confirmation of order’ email dispatched once credit card authorisation has been confirmed and stock levels have been checked.
These terms and conditions cannot be varied except by changes made by ‘Jewels and Glamour’ on the site, which we may make from time to time. In particular, nothing said by any representative of ‘Jewels and Glamour’ will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

Receipt of order

‘Jewels and Glamour’ must receive payment in full for your order before it can be accepted. Once your method of payment has been authorised and stock is checked,‘Jewels and Glamour’ will send you an email receipt confirming your order. Please keep this receipt for your records. ‘Jewels and Glamour’ reserve the right to refuse to supply to any person for whatever reason.

 

Pricing and Payments

Tax Charges

We are currently not VAT registered. This means that we can not issue VAT invoices and business customers will not be able to claim VAT back on purchases made from us. We are an internet mail order only in operation since November 2013.  We do hope that our website and business will grow quickly so our turnover will exceed the VAT threshold and we will have to register. Domestic retail consumers are not affected by our VAT status in any way.
The prices payable for goods that you order are as set out in our website.  The shop currency is based in GBP. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. Please see our Delivery section for information on timings and costs of delivery. We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

Payment Methods

ONLINE PAYMENT
Pay with your Paypal account or by most debit/credit cards through Paypal secure payment modules.
You can pay online through the industry standard secure payment system on our website. All card details are encrypted in the software when the order is placed using high standards of encryption.
The system is secure and we know of no cases of fraud associated with the system.
PLEASE NOTE: No credit card details are ever stored anywhere by us.
When payments are made online on our website, you will be taken to the Paypal website, where they will securely handle your credit card details.

OFFLINE PAYMENT
If you do not have a Paypal account or unable to use a credit/debit card for purchases, you may be able to place your order and arrange payment off line , however please email us first. We will advise you accordingly .We may be able to accept payment by cheque/Bankers Draft/ Bank Transfer, although be aware, we will wait for funds to clear before dispatching your item(s). This will be reviewed on a case by case basis and not a guarantee that payments by this method will be agreed.

Our complete satisfaction promise

JewelsandGlamour.co.uk  and JewelsandGlamour.com (‘Jewels and Glamour ’) guarantees your total satisfaction with our products. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days on receipt of order and we will be happy to offer you an exchange providing the goods are returned in perfect condition and in the original packaging.
Bespoke/customised  items  are Special Orders, which means that they will be made or customised especially for you; because of this, these pieces cannot be exchanged or returned under any circumstances.
For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.

Delivery

We offer upfront and easy to find delivery charges for Great Britain and Worldwide deliveries.
To view current delivery options and rates for selected product(s) please just add products to your shopping cart and then all available shipping options will be displayed.

We dispatch to your door using Royal Mail Signed For / Parcelforce so our deliveries require a signature.

If you are out when a delivery is attempted the goods will not be left but the postman will leave a card, you can then arrange to collect the item from your local sorting office or specify a suitable day for redelivery.

Delivery Packaging

All items are sent out in suitable packaging so they arrive undamaged and the parcel cannot be identified as containing jewellery.

As standard procedure all paperwork relating to the order is contained in the parcel

The Consumer Contracts Regulations 2013 (UK & EU orders only)

Cancellation of order

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

Return Policy

If you are not completely satisfied with your purchase you can return the item within  14 days of receipt of goods for either an exchange or refund. All refunds will be dealt within  30 days.
Items returned  must be returned in good condition, unused, with original packaging and paperwork.
We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. A  refund will be issued excluding postage if the item is in its original condition and all the information referred to above is received.  If there are any problems with your refund someone will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

Defective and damaged items

If you should receive an item that is defective, damaged or not what you ordered, please contact us within 7 days. We will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to us by post.

Disclaimer

‘Jewels and Glamour’ work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.

Customer responsibility

‘Jewels and Glamour’ cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions.
This site and its contents will not constitute the basis for any contractual commitment between ‘Jewels and Glamour’ and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by ‘Jewels and Glamour’ would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for ‘Jewels and Glamour’ to sell products.

Legal Governance

Your use of this site and any contract between you and ‘Jewels and Glamour’ for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright and other rights

All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licensed to ‘Jewels and Glamour’. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by ‘Jewels and Glamour.’.
The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with ‘Jewels and Glamour’ or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

Customer care

If you need assistance for any reason, please contact us at enquiries@JewelsandGlamour.com

Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jewels and Glamour’s relationship with you in relation to this website.

The term Jewels and Glamour, or ‘us’ or ‘we’ refers to the owner of the website or any staff or representatives thereof
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website disclaimer.
The information contained in this website is for general information purposes only. The information is provided as is and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of us. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.